Responsibilities:
· Handle backroom services and functionalities;
· Daily merchant settlement, posting, inquiries, and reconciliation;
· Daily cardholder payments, refunds, inquiries, and reconciliation;
· Daily FX rate updates and upload;
· Daily franking of letters;
· Daily clearance of functional mailbox
· Ad-hoc support for project requirement
· Ad-hoc support to managers
Requirements:
· Strong understanding of credit card issuing and acquiring functions;
· Strong understanding of banking payment channels and ability to apply them appropriately;
· Proficiency in using relevant software and tools for case management and data analysis ;
· Highly organized and have excellent attention to detail;
· Ability to work independently, make informed decisions, and manage multiple priorities effectively;
· Strong problem solving skills and the ability to handle challenging situations with diplomacy commitment to maintaining confidentiality and data security ;
· Effexctive communication skills, both written and verbal, with the ability to interact;
· Professionally with internal and external stakeholders
