Seeking candidates with extensive experience in rooms division management, or dynamic Front Office Managers ready to advance their careers and take on broader responsibilities.
JOB DESCRIPTION
Basic Function
Responsible for maintaining courteous and competent rooms operation and services to hotel guests.
Responsibility and Authority
1. Ensure that the Division is sufficiently staffed and they are trained to provide the best service to hotel guests.
2. Provide courteous guest service and to comply to all guest requests if possible.
3. Maintain effective communication within the Division and also with the other operating departments.
4 .Prepare the department’s annual budget and set departmental objectives.
5. Forecast monthly rooms revenue and occupancy.
6. Operate the department within budget.
7. Prepare monthly financial and operational report.
8. Optimize the utilization of rooms to maximize rooms revenue.
9. Conduct regular departmental meetings involving all section heads of the Front Office.
10. Conduct daily 5-rooms inspection.
11. Develop training plans and implement training sessions for all sections in the Front Office.
12. Meet VIP guests.
13. Prepare daily occupancy forecasts and management reports.
14. Liaise with the Food & Beverage department on room operation services.
15. Liaise with the Accounting Department for accounting support and credit control on guest accounts.
16. Liaise with the Sales Department on room bookings.
17. Resolve personnel problems of the staff with the assistance of the Human Resource Department. Motivate and counsel staff where appropriate.
18. Double check and approve duty rosters.
19. Ensure that the full range of Front Office services such as reception, reservation, information, baggage and transportation, mail & etc are up to the required standards.
20. Housekeeping functions.
21. Security functions.
22. Resolve and investigate guest’s complaints and handle them promptly and efficiently. Liaise with relevant departments as required.
23. Be familiar with the hotel policies and emergency procedures.
24. Perform other duties as directed by the General Manager.
JOB SPECIFICATIONS
Knowledge & Skills
Ability to develop and maintain good relationship with personnel within the Hotel, and the industry such as travel agencies. Thorough understanding of hotel operation and service standards.
