Job Purpose
- Broking, placing and account servicing of ProFin accounts.
- To provide programme design, placement, marketing and consultancy services for Lockton’s clients in line with agreed account strategies and in accordance with Lockton operating procedures.
- Insurance advisory on contractual obligations and risk structure.
- To develop, manage and improve our relationship and service with clients and contribute towards revenue growth.
Job Description
- Understand clients business and risk profile, exposures, needs, expectations and to provide appropriate advice/recommendation on insurance coverage, insurance programme structure and retention strategy.
- To build and maintain ongoing relationships with existing clients includes scheduling and attending meetings and risk survey if any.
- Assist clients in the event of major claims and ensure overall claims service provided based on Lockton’s standards.
- Implement, monitor and control the renewal procedure.
- Assist with the resolution of service issues with clients, insurers and global associates.
- Review with appropriate Associates at the earliest opportunity any case under attack or where perceived vulnerable or where there are concerns about the relationship and implement, monitor and oversee a plan of action.
- Preparation and issuance of Quotation/Placement Slips, Insurance Summary based on agreed terms and conditions with Insurers.
- Checking of policy/endorsement/invoice to ensure that it is accurate prior to forwarding to clients.
- Ensure prompt and accurate invoicing and that clients understand the Lockton cash collection terms, monitor, follow-up and resolve debtor queries in a timely manner to ensure prompt payment of premiums and fees.
- Keep abreast of insurance market and products/coverage developments and communicate to appropriate Associates/clients.
- Manage and co-ordinate global insurance programmes and liaison with our producing office, partner network and associates worldwide on prompt and accurate manner.
- Ensure all activities that are undertaken are compliant with regulation and Lockton’s internal standards and procedures.
- Assist Deputy Head of Department with the development and implementation of internal controls and procedures to assure the performance of Associates within the unit.
- Manage and maintain market relationships at both operational and strategic level.
- Identify opportunities for expanded or new business.
- To identify and cross-sell the inter-department services which Lockton is able to provide.
- Maintain renewal income to at least budgeted levels and in line with set and agreed personal objectives.
- Coaching of Associates.
Requirements
Qualification
- Completed and attained CGI.
Experience
- Minimum 5 years’ experience in insurance broking, insurance company, fund/asset management company or Fintech
- Preferably has experience in insurance broking for fund/asset management and Fintech sectors.
- Proficient in MS Office
- Demonstrated ability to work independently and strong customer relationship skills
Competences
- Good knowledge of Basic Insurance Concept, insurance requirements and product knowledge.
- Ability to guide our junior colleagues.
- Ability to secure most of the new clients cross-sell by other departments and referral from existing clients.
- Able to share or exchange knowledge with colleagues.
- Good interpersonal, communication skills
- Ability to work under pressure and deliver results
- Possess skills to interact and to build relationship with team, internal and external clients/vendors
- Able to practise\perform ethically
- Demonstrates and adopt LCS core values
a) Client Centric
b) Accountability
c) Collaborative
d) Integrity
e) Can do Spirit
f) Resilience
