We are looking for a highly driven Customer Service Assistant and Executive to join our team. You will be supporting shoppers via e-commerce platforms and responsible in maintaining solid customer relationships by handling questions and concerns with speed and professionalism. You will support customers to complete their buyer's journey seamlessly.
You should have an outgoing and positive demeanour, a motivated, energetic work ethic and have a track record of working well with others in a team environment.
Main Responsibilities
Covers all aspect of related e-commerce customer service scope.
Provide exceptional customer service by responding efficiently, accurately, and courteously on all customer transactions through inbound calls, live chat, and email correspondence.
Attracts potential customers by answering product and service questions, suggesting information about other products and services.
Assist with placement of orders, refunds, or exchanges
Handle customer concerns, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Able to communicate concisely our company policies to customers
Job Requirements
Fresh graduates are encouraged to apply
Demonstrates initiative with the ability to multi-task and detail oriented in a fast paced environment
Quick learner with the ability to absorb extensive information on our brand's product offerings and communications/advertising program
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Proactive personality and self-motivator
Excellent interpersonal communication skill, both verbal and written
Strong phone contact handling skills and active listening
Must be flexible and able to work on WEEKENDS shift rotation.
