About Us:
We are a premier cheese bar, restaurant, and shop located in the heart of Singapore. Our establishment offers a unique experience for cheese lovers, featuring a wide selection of artisanal cheeses, gourmet dishes, and fine wines. We pride ourselves on providing exceptional service and a warm, inviting atmosphere for our guests.
Job Summary:
We are seeking an experienced and dynamic Restaurant Operations Manager to oversee the daily operations of our restaurant. The ideal candidate will have a proven track record in restaurant management, excellent leadership skills, and a passion for creating memorable dining experiences. The Restaurant Operations Manager will be responsible for ensuring the highest standards of service, optimizing operational efficiency, and driving profitability.
Key Responsibilities:
- Oversee the day-to-day operations of the restaurant, including front of house and kitchen activities.
- Ensure the highest standards of customer service and satisfaction.
- Manage and lead staff, including hiring, training, scheduling, and performance evaluations.
- Develop and implement operational policies and procedures to enhance efficiency and service quality.
- Monitor and control operational costs, budgets, and financial performance.
- Maintain compliance with health, safety, and sanitation regulations.
- Address customer inquiries, feedback, and complaints promptly and professionally.
- Collaborate with the culinary team to ensure menu quality and consistency.
- Manage inventory, ordering, and supplier relationships to ensure timely and cost-effective procurement of supplies.
- Implement marketing and promotional strategies to attract and retain customers.
- Analyze sales and performance data to identify opportunities for improvement and growth.
- Foster a positive and collaborative work environment that promotes teamwork and staff development.
Qualifications:
- Proven experience as a Restaurant Manager or in a similar role in the hospitality industry.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- In-depth knowledge of restaurant operations, including front of house and kitchen management.
- Proficiency in financial management, budgeting, and cost control.
- Ability to work in a fast-paced environment and handle high-pressure situations.
- Strong problem-solving and decision-making skills.
- Passion for customer service and commitment to excellence.
- Familiarity with health, safety, and sanitation regulations.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Must be legally authorized to work in Singapore.
