To oversee multiple shops within our portfolio. The Operations Manager's key focus will be on ensure operational excellence, optimize efficiency, and maintain high standards across all outlets. Your expertise will be instrumental in shaping the operational landscape of our brand and driving our goal of providing unparalleled experiences to our customers.
Responsibilities
Operational Strategy
- Develop and implement operational strategies aligned with the overall business objectives.
- Develop and implement continuous improvement initiatives to enhance efficiency, quality, and customer satisfaction.
- Collaborate with the corporate development team to align operations with the company’s growth plans and brand positioning.
Team Building and Management
- Supervise and train staff members to ensure exceptional customer service and uphold the highest standards of quality.
- Foster a positive and collaborative work environment, providing guidance, support, and performance feedback to team members.
- Manage staffing levels, recruit, train, and retain talented cafe managers and staff.
- Allocate resources effectively, including personnel, inventory, and equipment, to meet operational requirements.
Quality Control and Compliance
- Conduct regular inspections and audits to ensure adherence to operational standards, including product quality, cleanliness, and brand consistency.
- Continuously refine and improve current SOP to ensure high-quality standards for food, beverages, and customer service across all cafes.
- Ensure compliance with health, safety, and sanitation regulations, as well as company policies and procedures.
Customer Experience
- Foster a customer-centric culture among cafe staff, emphasizing exceptional service and personalized experiences.
- Gather customer feedback and insights to identify areas for improvement and implement necessary changes.
- Implement strategies to enhance customer loyalty and engagement.
- Collaborate with the management team to develop marketing strategies and promotional activities to drive sales and enhance customer engagement.
Financial Management
- Work closely with the finance team to develop and manage budgets for cafe operations.
- Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement corrective actions.
- Drive revenue growth through effective pricing strategies and promotional activities.
Requirements
- Bachelor's degree in business administration, hospitality management, or a related field (preferred).
- Minimum of 10 years of experience in a senior management role within the hospitality or food and beverage industry, with a focus on managing multiple locations.
- Strong analytical skills and ability to interpret data to drive informed decisions.
- Ability to collaborate effectively with cross-functional teams and stakeholders.
- Excellent leadership and interpersonal skills, with the ability to motivate and inspire a diverse team.
- Exceptional organizational and problem-solving abilities.
