Job Description:
The successful candidate will play a pivotal role in setting up, maintaining and enhancing the Resorts' IT systems. The candidate will be responsible for ensuring the operational stability and high service availability of our systems, for both guests and internal stakeholders.
Key Responsibilities
- Setting up and ensuring that the Resort's IT systems, including our Hotel Management System, is updated based on the current release as guided by our corporate office.
- Establish and maintain backup, data recovery and restoration policies and procedures of all systems, including developing a back-up system support mechanism that can be activated in event of personnel change
- Advise the Management on existing and future systems to be developed, enhanced or implemented. In performing this role, the incumbent will also be required to develop a capital budget for all computer hardware and software purchases.
- Ensure that our systems are protected by the necessary security procedures and protocols, including the timely revision of user access right and passwords for both the PMS and PC Network systems.
- Provide regular management reports and document all system activities (e.g. Maintenance Logs, Data Change Logs)
- Ensure the accuracy and computer audit trail of daily and monthly financial reports.
Requirements
- Possess a degree, diploma or equivalent professional qualification in Information Technology or a related field
- At least 5 to 7 years of relevant IT experience, including 2 years in a people manager role
- Proven track record in a similar hotel, and /or prior experience as part of a pre-opening team for a Resort will be an advantage
