- Supervise and motivate a team of sales staff to achieve sales targets, provide excellent customer service and build client relationships.
- Regularly evaluate the sales and customer service skills of staff, provide coaching on skills improvement where necessary.
- Monitors and assists sales staff development by providing on-the-job training, product training, etc.
- Identifies and handles client enquiries and complaints.
- Recommend creative ideas to build/develop a strong regular clientele.
- Able to manage, drive and achieve KPI(s)
- Ensures store presentation is consistent with the brand image.
- Coordinate and execute sales plans, marketing events and promotion programs with the team.
- Ensure proper security measures are enforced across processes and store.
- Prepare all required operations and inventory reports.
Requirements:
- Minimum 2 years of supervisory experience in the retail/beauty industry
- Able to work retail hours / shift work
- Possess excellent customer service skills, strong leadership, outstanding planning and coordination, interpersonal skills and ability to motivate a team of sales staff
- Strong in people management
