Job responsibilities:
· Manage and improve SOC systems and infrastructure.
· Configure and troubleshoot security infrastructure devices.
· Prepare and document standard operating procedures and protocols.
· Identify and define system security requirements.
· Advise external and internal parties on problems regarding security infrastructure or customer devices.
· Problem resolution within SLA time frame
· Manage and handle customer’s change request on Managed devices.
· Provide reports for Daily & Monthly Device Health check, Monthly Maintenance, Daily/Weekly/Monthly Problem, and Monthly Infrastructure Maintenance SLA fulfilment.
· Act as Incident first responder for a 24/7 staffed SOC, reviewing, and verifying system alerts with Day and Night shift.
· Incident response coordination and support
· Daily incident triage, tracking, and handling alert
Job requirements:
· Fresh graduates from ITE Nitec/ higher Nitec or Diploma in IT. Malaysians are welcome to apply.
· Willing to work shift based.
· Familiar with SOC processes will be advantage.
· Training will be provided.