Role and Responsibilities
The Senior Project Manager leads and sets the direction for executing cross-functional programmes from initiation to completion, specifically for projects related to Patient Automation Systems (PAS). He/She partners with business leaders and determines programme goals that support business objectives and strategies. He/She directs a team of professionals and third-party vendors or service providers towards reaching organisational goals related to programmes. He/She manages risks that affect the delivery of outcomes. He designs, develops and implements operating policies.
As one who directs multiple projects, he/she adopts a broad perspective and is confident in making critical decisions and handles competing resource needs with implications on various projects and stakeholders. He/she is an excellent leader who has a passion for mentoring and developing professionals in the team.
Set project management framework
- Serve as Subject Matter Expert on project management by defining framework, templates, tools and systems to deliver on cost, time and quality metrics
- Drive organisational capability to effectively apply the project management framework
- Develop a system to measure conformance to the application of project management framework and take corrective actions, as necessary
Oversee project planning & implementation
- Review the integrated project plan to ensure the delivery of time, cost and quality metrics across the project
- Set expectations for periodic and milestone reviews including status reports, project risk identification and other dashboards
- Guide team to develop corrective actions, as needed
- Develop credibility with stakeholders to deepen client relationships
- Work with division and cross-divisional management and project sponsors to gain agreement and manage expectations
- Guide and support team in resolving client escalations and make trade-off decisions as needed to reconcile deliverables with client objectives
- Provide expert project delivery advice and guidance to team, to plan and deliver the project in accordance to the processes, procedures and responsibilities under the Quality Management System for Project Management Methodology
- Ensure all the deliverables comply with policy stated in the HealthTech Instruction Manual, for example, the Security and Data Management Policy
- Ensure deliverables are reviewed to minimise rework and prevent system failures, including development of mechanism to prevent problem recurrences
- Guide the project team to set up the project governance structure and escalation mechanism
- Identify the stakeholders involved in the projects with clarity of every project members' roles and responsibility
- Implement communication plan to ensure all stakeholders are aligned on project objectives, scope and timeline
- Manage stakeholders' expectation and build a trusted relationship
Requirements / Qualifications
- Candidate must possess at least a Bachelor's Degree or Professional Degree in Industrial and System Engineer/ Computer Science / Information Technology or equivalent.
- Minimum 8 years and above of relevant hands-on experience in system operation support and project management.
- Excellent leadership, communication (written, verbal and presentation) and interpersonal skills
- Proven ability to work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation and excellence
- Experience in troubleshooting, resolving, and communicating complex incidents and deep underlying issues to identify root cause
- Possesses strong analytical skills to diagnose and address application problems
- Able to originate ideas and initiate work independently
- Result and customer oriented with multi-tasking capabilities.
- Experience in Healthcare Industry is an added advantage
