E-Commerce Assistant
The E-Commerce Customer Service Officer will be primarily responsible for handling customers’ enquiries and provide support to the e-commerce department.
Responsibilities:
- Handle customers’ enquiries, complaints, promotion enquiries, product information enquiry, exchanges or refund etc.
- Ensure highest standard of service delivery to our customers.
- Generate weekly and monthly performance reports.
- Liaise with customers, warehouse, merchandizing, marketing team.
- Assist the uploading of products on e-commerce sites and ensure inventory levels on e-commerce sites are well-maintained.
- Provide support functions for the department.
- Any ad-hoc duties as assigned by superior.
Requirements:
- At least one to two years’ experience in customer service field.
- Customer-focused and possess problem-solving skills.
- Strong communication and interpersonal skills.
- Good command of written and spoken English.
- Attentive to details and a good team player who is able to work in a fast paced environment.
Staff benefit:
- Joining Incentive up to $800
- Birthday Leave
- Employee Discount
- Optical/ Dental Claim
- Career Progression
**We regret that only shortlisted candidates will be notified.
About MUJI
Lower priced for a reason.” This phrase encapsulates how MUJI first began in 1980. We launched products that might almost be regarded as substandard if based on traditional criteria. Focusing on our three priorities of “selection of materials,” “streamlining of processes,” and “simplification of packages,” we have grown into a brand with over 7,000 no-frills quality products.
This site introduces MUJI from various perspectives such as “Message from MUJI” “Products and Services” “Stores” and “MUJI's Expanding Activities.
