Be the First Smile Our Guests See: Front Office Executive
We are seeking a motivated and guest-centric Front Office Executive to join our dynamic team. In this role, you'll be the first point of contact for our valued guests, ensuring a smooth and memorable experience from check-in to check-out.
Responsibilities:
- Welcome guests with warmth, professionalism, and a genuine smile.
- Efficiently register guests, process payments, and manage room assignments.
- Effectively handle guest inquiries, concerns, and requests.
- Provide exceptional customer service, ensuring guest satisfaction throughout their stay.
- Manage room reservations and maintain accurate occupancy records.
- Coordinate with housekeeping, concierge, and other departments to deliver seamless service.
- Uphold hotel policies and procedures while maintaining a positive and helpful attitude.
Qualifications:
- Minimum diploma or relevant hospitality experience.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong organizational and time management abilities.
- Proficient in computer skills, including hotel management software (PMS) and opera cloud preferred.
- Ability to work effectively in a fast-paced, team-oriented environment.
- A genuine passion for hospitality and exceeding guest expectations.
