The Operations Supervisor plays a crucial role in overseeing the operational aspects of SPD’s enclave projects under the Supported Employment Programme. This role involves working closely with various stakeholders, including trainees, employers, and the supported employment team, to ensure the smooth execution of training and job placement activities which lead to meaningful employment and independence.
The ideal candidate will possess a blend of relevant qualifications, experience, and skillsets to effectively oversee the operational aspects of vocational training and job placement for people with disabilities.
Job Responsibilities:
Management of Trainee Challenges: Demonstrate an ability to identify challenges faced by trainees and effectively communicate these to the relevant stakeholders for resolution.
Stakeholder Collaboration: Work closely with stakeholders to provide recommendations and suggestions to improve trainees’ performance and address any issues that may arise during the training period.
Attendance Monitoring: Track trainees’ attendance to ensure compliance with programme requirements.
Performance Evaluation: Conduct monthly goal setting and performance evaluation of trainees to assess progress and identify areas for improvement. Provide regular updates on trainees’ progress during meetings with stakeholders to ensure transparency and alignment of expectations.
Worksite Liaison: Collaborate with trainees' reporting officers/supervisors at the worksite to address any matters relating to trainees’ performance or job duties. Promptly report any incidents or issues occurring at the worksite for further action and resolution.
Meeting Attendance: Attend meetings as required by the programme to provide updates and insights on trainees’ progress and operational matters.
Worksite Schedule: Adapt to working hours according to the worksite's operating hours to effectively oversee trainees’ activities and provide the necessary support.
Additional Duties: Undertake any other duties assigned by the supervisor to support the overall success of supported employment projects.
Job Requirements:
- Minimum Diploma qualification, preferably with at least 2 years of experience in operations or related field.
- Prior industry or job specific like experience in hospitality industry, food and beverage industry, job coaching or working with people with disabilities will be an advantage.
- Demonstrated ability to identify and resolve issues at work, with strong problem-solving skills.
- Detail-oriented with excellent observation skills to effectively monitor trainee progress and identify areas for improvement.
- Proficient in computer skills and adept at using virtual platforms such as Teams for communication and collaboration.
- Adaptable to change and able to thrive in a dynamic environment.
- Willingness to travel to be deployed to worksites as required for on-site supervision and support.
- Self-motivated team player with the ability to work independently and collaboratively with stakeholders.
- Strong communication and people management skills, coupled with technical proficiency to effectively support trainees in their work roles.
