Duration: 3 months - Perm
Location: Pioneer
Working Hours: Monday - Thursday 8.30am to 5.30pm, Friday 8.30am to 5.15pm
Responsibilities:
- Handle diverse student enquiries received through One Stop hotlines and counter, providing accurate and prompt assistance.
- Collaborate with relevant departments to address complex student-related queries and issues effectively.
- Support student insurance processes.
- Process international student passes and coordinate offsite enrolment exercise.
- Facilitate student concession card process.
- Handle part-time employment endorsements for students, adhering to relevant regulations and guidelines.
- Support mailroom enquiries, as coverer when required.
- Propose changes in standard operating procedures (SOPs) for various student services processes, ensuring clarity, consistency, and compliance with institutional policies and regulations.
- Propose changes on knowledge articles, align to change in processes.
Requirements:
- Minimum Diploma in any discipline.
- Proficiency in Microsoft Office
- Customer Focus: Demonstrated passion for delivering exceptional customer experiences, possessing empathy and a customer-centric mindset.
Should you be interested in this position, please contact Mandy at 9640 2934 your resume directly for fast respond.
We regret to inform that only shortlisted candidates will be notified.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.
PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23114622 So Man Xin
