Job Description
We are looking for a competent Collection Officer to contact clients and collect overdue payments. You will be responsible for all collection management activities through telephone calls, emails, site visits and other appropriate actions.
Responsibilities
- Contact customers through phone and email to remind customers to regularize their accounts.
- Conduct site visits to customer premise to establish business presence and payment reminder.
- Able to achieve daily productivity in terms of call attempts, contacts and promise to pay by customers
- Provide customer with clear and accurate information including outstanding balance, due amount and due date.
- Maintain and update all dunning and site visit records factually and timely into collections system
- Provide exceptional customer service by addressing inquiries, concerns, and disputes promptly and professionally
- Able to work independently, have good communication skills and able to handle service and complaints matters.
- Any other duties as may be assigned by the management from time to time.
Requirements
- Min Diploma holder
- Good interpersonal and communication skills
- Minimum 1 year of relevant experience in the banking or financial industry
- Prior experience in Debt Collections or Customer Service preferred
EA License No. 01C4394 • RCB No. 200007268E • Lim Jia Jie EA Registration No. R22108969
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