Responsibilities:
- Visit client sites to establish strong working relationships and gain a thorough understanding of client needs and operational environments.
- Develop comprehensive implementation plans, outlining necessary steps and resources required to achieve successful deployment of products or services.
- Coordinate with internal teams to ensure all implementation items, including hardware, software, and other necessary supplies, are prepared and available.
- Monitor stock levels in the warehouse and manage the re-ordering process to maintain adequate supply levels for ongoing and future client needs.
- Oversee client activities during the implementation phase, ensuring all processes are followed and any issues are promptly addressed.
- Provide continuous support to clients post-implementation, addressing any questions, concerns, or technical issues to ensure smooth operation and client satisfaction.
- Collect and analyze feedback from clients to identify areas for improvement and enhance future implementation processes.
- Prepare and present regular reports on implementation progress, stock levels, and client satisfaction to senior management.
Requirements:
- Diploma Level and Degree qualification
- Logistics and Projects implementation knowledge / experience preferred
- Possess initiative, able to work independently
- Strong communications skill and organising skills, ability to multi-task
- Computer literate, knowledge of Microsoft Office is a must
- Willing to travel to site
