Job Description:
Are you a dynamic leader with a passion for education and sales? We are seeking a Centre Manager to join our language learning center and drive our operations to new heights.
United Language Centre (ULC), a leading language school and community hub for expats in Singapore, is actively seeking a dynamic and results-oriented Centre Manager to lead our Operation & Sales team. The Centre Manager will play a crucial role in guiding and supervising our Operation & Sales team, ensuring they effectively connect with expats and assist them in reaching their language learning goals.
Responsibilities:
- Lead the daily operations of the language learning center, ensuring smooth functioning and high-quality service delivery.
- Develop and implement strategies to achieve both team and individual sales targets.
- Recruit, train, and supervise a team of language instructors and administrative staff.
- Foster a positive and collaborative work environment that motivates employees to excel.
- Monitor and analyze center performance metrics, identifying areas for improvement and implementing corrective actions as needed.
- Handle customer inquiries, concerns, and complaints in a professional and timely manner.
- Collaborate with the marketing team to develop promotional campaigns and attract new students.
- Maintain up-to-date knowledge of industry trends, competitors, and customer preferences.
- Prepare regular reports on center activities, financial performance, and student enrollment.
- Conduct staff performance appraisals and provide support and guidance to enhance the staff’s professional development based on individual training needs.
- Collaborate with other departments to put in place best practices and ensure efficient processes for ULC
- Ensure compliance with company policies, procedures, and regulatory requirements.
- Undertake such other duties as may be assigned.
Requirements:
- Bachelor's degree in Business Administration, Marketing, Education, or a related field.
- Proven track record of successful operations and sales management, preferably in the education sector.
- Strong leadership skills with experience in team management and development.
- Excellent problem-solving abilities and decision-making skills.
- Exceptional communication and interpersonal skills.
- Ability to work effectively under pressure and meet deadlines.
- Flexibility to work evenings and weekends as required.
What we offer:
Base salary with an attractive commission structure, recognizing and rewarding sales achievements.
Opportunities for career growth and advancement within a rapidly expanding organization.
Ongoing training and professional development programs to enhance your leadership skills and knowledge.
Collaborative and supportive work environment, encouraging teamwork and the sharing of best practices.
Make a positive impact on students' lives and contribute to their language learning journey.
Join our dynamic team and embark on an exciting leadership career with United Language Centre!
Please note that only shortlisted candidates will be contacted. We appreciate your understanding.
United Language Centre is an equal opportunity employer. We value diversity and believe that a diverse workforce strengthens our organization. We look forward to receiving your application!
