In this role, you will be responsible for providing exceptional customer service and achieving sales targets. As a senior member of the sales team, you will also be expected to mentor client advisors to ensure the delivery of exceptional customer service and sales performance. In addition, managing and maintaining store display standards and arrangement of merchandise as well as stock/shelves replenishment according to the company’s Standard Operating Procedures.
Responsibilities:
· Handling customer enquiries on promotions and leading customer to products
· Achieving sales, delivering service and operations excellence
· Participating in stock-take
· Performing general housekeeping duties to ensure the store’s cleanliness and tidiness
· Operating cashier counter and processing sales proceeds
· Engaging in innovation and productivity initiatives for the store to drive seamless customer experience across channels
· Performing out-of-stock and overstock reviews and making reorder proposals to the Store Manager
· Handling order fulfilment processes for customers
· Manage customer enquiries on Company email
· Handle and manage delivery/ despatch
