Operations Manager to oversee the daily operations of our shopping malls and B1 offices. The ideal candidate will have a strong background in mall management and a proven track record of success in leading and managing a team.
- Provide leadership and direction to the mall management team, ensuring the smooth functioning of all operations
- Develop and implement operational policies and procedures to ensure the efficient and effective management of the malls.
- Monitor and control operating expenses, develop and maintain budgets, and ensure compliance with financial and accounting policies and procedures.
- Prepare periodic mall performance report to the Management
- Coordinate operation programs, asset improvement work, tenants and operational support for the mall.
- Coordinate and work with the Marketing colleagues to execute the mall’s promotion and events
- Involve in building improvement / A&A / Fitting out / defect rectification works
- Monitor and manage the performance of contracts for compliance to the agreed service levels
- Plan and implement preventive maintenance works.
- Attending site inspections, supervising and liaising with contractors on maintenance and renovation works in the mall.
- Ensure the safety and security of the malls and implement emergency response protocols as needed.
- Coordinate with tenants in reinstatement/renovation works and ensuring they comply with specifications and building regulations
- Attend to tenants’ feedbacks and liaise with tenants to maintain good tenant-landlord relationship
- Perform any other task as assigned by immediate supervisor/ management.
Requirement
- Degree in Engineering (Electrical or Mechanical), Building or Facilities Management or equivalent.
- At least 8 years of experience in mall management or related field, with at least 5 years in a leadership role.
- Experience in property management or facility management in shopping mall or retail environment will be an added advantage.
- Exhibit strong leadership, people management and interpersonal skills.
- Able to work within tight timelines, resourceful and systematic in resolving problems.
