Opportunity snapshot:
This role will be based in SS&C’s Singapore office.
The operations team are responsible for providing transfer agency services to SS&C’s clients, this covers a range of functions including registration, AML/KYC, dealing services, settlements, reconciliations and client support services.
This role is focused on a range of products with the portfolio consisting of:
- A unit registry platform and establishing local operating models and services (BPO) focused on enabling fund managers and transfer agencies
- An enterprise digital platform for advisors and investors for Transfer Agency activities
Role Responsibilities:
- Supervision and handling of day to day and complex queries, ensuring resolution in a timely and accurate manner with escalation to management if necessary.
- Performing day to day transfer agency activities including but not limited to:
Account opening and maintenance of register
AML/KYC - Initial & ongoing screening of investor and associated parties (UBOs, Directors, trustees etc.).
Administration of clients’ trades including distributions , processing of cash movements, settlements and reconciliation
Investor/client query support
Reporting
Issuance of contract notes and statements
Administration of commission and trailers computation, including payments where required
Reconciliation completion - Adhere to procedures, policies and processes so that a high quality service is delivered to the customer.
- Meet and actively monitor all deadlines, with any issues escalated and communicated appropriately to managers and stakeholders.
- Assist and take lead in client specific and regional project implementations and change requests.
- To escalate issues to Line Manager, to enable consideration for regulatory implications.
- To continuously review processes and practices relating to the role and act as a catalyst for change and improvement in individual and team performance.
Skills and Competencies:
- A good understanding of the client service model and product offering.
- Excellent verbal and written communication skills and a confident communicator.
- Strong risk, control and problem-solving skills.
- Ability to work well under pressure, maintaining professionalism.
- Ability to work to strict deadlines and follow strict processes.
- Highly numerate with good accuracy and attention to detail.
- Demonstrated drive and commitment towards attaining the highest possible standards.
- Ability to work effectively and consultatively within a diverse team environment.
- A keen interest in investigative work / service delivery, along with the ability to demonstrate a good use of initiative.
Qualifications & Prior knowledge:
- Experience in a related role within the financial services industry.
- Preferably 3-5 years of experience in Transfer Agency
- Strong understanding of Transfer Agency end-to-end operations and technology knowledge
