Roles & Responsibilities
Principal Accountabilities:-
1. Assist the Special Porjects and any Japanese Business – Marketing assignment such as:-
a) To enhance the service quality of the Japanese Business;
b) To establish customer benefit services with vendors;
c) To introduce Japanese hospitality and culture to our employees, distribution channel, clients and society.
2. Report in Japanese regularly to our Head Office in Tokyo;
3. Underwrites general insurance classes;
4. Provide customer service in Japanese to Japanese clients on their inquiries, requests, complaints and claims matters;
5. Provide Japanese language support to staff in other departments, where appropriate;
6. Provide administrative support;
7. Plan and organize visitations to clients (new business/renewal/claims happenings);
8. Develop good relationship with clients to maintain and enhance existing clients’ business;
9. Plan renewal strategies for Japanese corporate clients;
10. Prepare underwriting quotations to clients in accordance with the Company’s underwriting guidelines;
11. Prepare referral form, issue Cover Notes and collect of premiums;
12. Maintain clients’ details and information.
Job Requirements:-
1. Minimum Degree Holder qualification;
2. Preferably 3 years of experience in General Insurance industry;
3. Fluent in written and spoken English and Japanese for handling local and Japanese clients;
4. Good understanding of doing Japanese business;
5. Possess good interpersonal and communication skills;
6. Able to multi-task, and is a team player, conscientious, tactful and willing to learn new skills;
7. Organized and has the ability to work under pressure;
8. Able to work independently and interact with different levels of customers;
9. Good working knowledge of Microsoft Office application.
