Key Responsibilities
- Support trade applications rollout of changes and/or problem fixes into production system.
- Work with L2 team in incident management and production monitoring.
- Work with L3 team lead to plan problem fix to meet SLA requirement.
- Implement changes in production following Aldon and/or DevOps process.
- Attend and present change items in CCM meeting.
- Analyse production issue trend and give feedback to development on quality improvement.
Key Requirements
- 6 or more years IT working experience in production support role in bank/FI environment.
- Alternatively, working experience in development role is acceptable, understand application issue, analyse for root cause and implement fix.
- Be proficient and hands-on experience in AS400 system and COBOL programming; be able to use TAMIC tool is an advantage.
- A team player good at collaborating with teammates and people crossing teams to get job done.
- Ability to work independently and sharp problem analysis and resolution skills.
- Good communication skills with technical and non-technical stakeholders.
- Time management and work prioritization.
- Be able to work under pressure.
