IT Administrator (Security), School of Computing and Information Systems

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• Support faculty, researchers and students in their research and development work
  • Provide technical support and troubleshooting assistance to university staff and students regarding system-related issues, including hardware, software, package dependencies, and network problems.
  • Respond to service requests, diagnose problems, and offer timely solutions to ensure minimal disruptions.
  • Triage, troubleshoot and resolve technical problems with end users.
  • Develop and maintain process, procedures, and guidelines.
• Conduct training workshops to educate and create awareness among researchers/students on
  • system-related topics (e.g. OS Hardening, Application patching).
  • IT best practices.
  • Security standards and practices.
  • Security compliance standards.
• Policies and Compliance
  • Collaborate with IITS security to ensure Cybersecurity compliance in accordance with MOE security posture for IHL (Institute of Higher Learning) as well as providing related updates and reports.
  • Evaluate and recommend security policies, or technologies, and strategies to counter evolving IT security threats and trends.
  • Assist in the formulation, management, and planning of IT security policies, tailored to safeguard SMU Research interests.
• Security controls and monitoring
  • Establish and manage security controls to safeguard research systems and data, pro-actively preventing security incidents.
  • Monitor security logs and systems for potential incidents, initiating timely responses and investigations.
  • Conduct regular security assessments and audits to identify, mitigate, and report risks.
  • Lead incident response efforts, ensuring appropriate actions are taken to resolve security breaches.
  • Assist in forensic investigations and contribute to continuous improvement of security policies and procedures.
• Reporting and Communication
  • Provide management with updates on key security developments, proposing effective solutions and recommendations.
  • Develop and review reports as part of regular deliverables, presenting insights and progress on security initiatives.
  • Prepare and provide report for all cybersecurity and data breaches incident based on MOE reporting template.

• Bachelor's degree in Computer Science or equivalent.
• Minimum 4 years of experience in a similar capacity.
• Diploma in Information Technology (or equivalent) with 4 years relevant experience may be considered.
• Administration of Windows and Linux (server and desktop), cloud (AWS, Azure) platforms.
• Configuration of sensors and embedded systems.
• Sound knowledge in Web application vulnerabilities, such as OWASP Top 10, Cross-site Scripting, Application Security and SQL injections.
• Good Knowledge of security standards, best practices, and risk assessment with analytical skill.
• VMware virtualization and administration.
• Technology and Business Acumen: A strong understanding of technology trends, as well as the ability to align IT security initiatives with business objectives.
• A self-starter, always striving for excellence, innovative with service-oriented mindsets and initiative to improve processes.
• Attention to details, sound decision-making abilities, Independent, with initiative, positive attitude and keen interest in exploring the areas of systems and IT security.
• Good interpersonal verbal and writing skills.
• Excellent analytical and problem-solving skills.
• Network configuration on servers and network switches.
• Administration of enterprise software.
• Data centre administration.
• Experience with Linux operating systems and system administration.
• Strong written and verbal communication skills.
• Ability to work in a team environment.

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Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.