· Undertake a busy and fast-paced role with varied duties
· Monitor and ensure the quality of food, guest services, hygiene, cleanliness and tidiness to achieve total customer satisfaction and meet the company’s standards
· Assist in overseeing day-to-day operations to deliver a high level of service for our guests consistently
· Welcome and acknowledge all guests according to standards.
· Provide food and drink recommendations to guests.
· Handle administration duties include stock ordering, staff roster, billing, daily report and duty assignments
· Resolve personnel problems, hire new staff, and evaluate staff performance
· Handle and resolve issues or complaints in a professional manner
· Any other appropriate duties and responsibility as assigned by the Management
· Carry out regular checks of all areas of the outlet to ensure cleanliness and tidiness at all times and the functionality of all facilities.
· Conduct briefing and updates to the staff
· Ensure proper festive decorations and food are displayed in order.
