Role: To build partnership with dropship partners for the e-commerce platform business for Australia and other markets
Responsibilities:
• To acquire new partners to fill e-commerce categories in Australia and other markets
• Ensure eCommerce partners and supplier ecosystem and portfolio and roadmaps remain competitive and disruptive in each new market, starting with Australia.
• Developing a launch plan and strategic business plan for each category based on projected costs, profit margins, and target customer groups in each market.
• Create product strategies for existing and new products based on market trends, sales performance, e-commerce analytics, customer feedback, and industry changes for each market.
• Develop and negotiate partnership terms with partners, e.g retail aggregators and e-commerce enablers.
• Have a strong sense of customer and market demand and seek new brands to onboard.
• Analyse past performance of collections, categories and products to improve assortment effectiveness and ROI.
• Establish SOPs for partners and suppliers
• Manage all supplier contracts and terms for e-commerce partners and suppliers.
• Manage the relationship with suppliers to ensure that they are able to meet demand and provide high quality products
• Negotiate margins, fees and commissions, taking into considerations of costs.
• Negotiate with suppliers and partners for marketing support like GWP, discounts, vouchers, miles and advertising
• Working closely with E-commerce and Demand teams to develop promotional strategies to increase sales of products or brands
• Set up the partner SOPs for products onboarding, order management, fulfilment and tracking
• Work with internal Operations Team and Partners on fulfilment, returns and cancellations.
• Work with internal Customer Experience team, Operations Team and Partners/Suppliers to resolve customer issues and queries.
• Ensuring financial reconciliation are done every month.
• Ensuring payments are made to suppliers according to payment terms
Requirements
Requirements:
· Bachelors preferred, from a reputable university
· At least 5 years work experience (eCommerce product management, eCommerce Supplier/Partner Management functions, eCommerce Specialist etc).
· Must have knowledge in Australia E-commerce landscape. Knowledge of other markets is a plus.
· Proven track record in leading a team that delivers sales growth and/or business objective.
· Strong business acumen, with the capability to drive actionable insights that fuel business expansion.
· Exceptional organizational, analytical, problem-solving, and negotiation skills.
· An advantageous background in working with e-commerce platforms, enablers or aggregator will be an asset.
· Excellent communication skills
· Good working knowledge of the e-commerce business, from products, marketing, customers, e-commerce, technology and logistic
· Ability to manage and influence internal & external stakeholders
