Job Description
Daily Task
- Timely response to customers’ enquiries. Log cases, provide information and troubleshoot to solve customer problems
- Keep customer informed, set and follow through commitments
- Keep precise case documentation and case ownership
- Timely elevate and/or escalate to next level support when the case is too complex
- Testing & Deployment of new releases on the client side.
- Suggest product improvements that can minimize cost of support.
SMS
- Monitor the SMS server and ensure the smooth running of the programme
- Troubleshoot and resolve SMS related issued when contacted by clients
- Maintaining software applications, operating systems and regular maintenance
Team Work
- Attend and contribute to team meetings in a positive manner
- Share information with team members
- Be comfortable in working with all stakeholders
- Collaborate with other team members to apply new ideas, practices and tools to improve the team’s effectiveness
- Perform other duties as required, including covering absences/leave where required
Job Requirements
- College or University degree in Computer Science or a related discipline
- Strong desire to learn
- Exposure to Microsoft.NET development using C#
- Knowledge of client/server application development, DB, MS Office products etc
- A technical, logical thought process
- Attention to detail is essential
- Problem-solving skills
- An ability to stick to strict deadlines
- An ability to prioritise and delegate
Perks & Benefits
- Nearby public transport
- Casual dress code
- Free snacks / Happy hours
- Regular team activities
- Personal development opportunities
Job Location
02-08, Tower B, Vertical Business Suite, Avenue 3, Bangsar South, No. 8 Jalan Kerinchi, 59200 Kuala Lumpur, Malaysia
Click to view the location on Google maps
