Responsibilities:
- Responsible for supporting the IT help desk services to ensure services are delivered to meet business needs and expectations, within SLA standards (response time and resolution time.
- Install and configure hardware and software applications.
- Manage user accounts, permissions, and access rights.
- Monitor and maintain IT systems to ensure their smooth functioning.
- Perform system backups and disaster recovery procedures.
- Support VOIP, conferencing and mobile service request.
- Liaise with other support teams, or product teams as required to resolve requests and issues in a timely manner.
- Act as a contact point between helpdesk operations, other teams (internal, external and vendor/supplier)
- IT assets and inventories management.
- Ensure proper documentation of all IT infrastructure setups, software licenses, and any software modifications.
- Design and conduct IT user training on systems under the IT Department's purview.
Requirements:
- Diploma in Computer Science.
- At least 5 years of MIS experience.
- Possess ITIL Certification or equivalent.
- Experience with Windows Servers, Active Directory, routers, and network switches is required.
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HOW TO APPLY :
Interested candidates, please submit your resume by clicking on “Quick Apply” or contact [email protected] for more details.
Please provide following information in the resume for immediate processing
1) Reasons for leaving current and/or last employment
2) Last drawn and/or current salary
3) Expected salary
4) Date of availability and/or Notice Period
All applications will be treated in strictest confidence and only shortlisted candidates will be notified
Wee Wai Dan
EA License No : 03C5391
EA Reg No : R22109628
