Duties and Responsibilites:
1. Responsible for supporting the IT help desk services to ensure services are delivered to meet business needs and expectations, within SLA standards (response time and resolution time
2. Install and configure hardware and software applications
3. Manage user accounts, permissions, and access rights
4. Monitor and maintain IT systems to ensure their smooth functioning
5. Perform system backups and disaster recovery procedures
6. Support VOIP, conferencing and mobile service request
7. Liaise with other support teams, or product teams as required to resolve requests and issues in a timely manner
8. Act as a contact point between helpdesk operations, other teams (internal, external and vendor/supplier)
9. IT assets and inventories management
10. Ensure proper documentation of all IT infrastructure setups, software licenses, and any software modifications
11. Design and conduct IT user training on systems under the IT Department's purview
12. Continuously update technical knowledge and skills
13. Other ad doc tasks and projects as needed
Requirements:
1. Tertiary eduction (Diploma/Degree) in Computer Science, Computer, Information Technology, Electronics Engineering or equivalent.
2. Minimum 5-years of MIS or related experience.
3. ITIL Certification or equivalent preferred.
4. Working experience with Windows Servers, Active Directory, Router, and Network Switches.
5. Hands-on software and hardware troubleshooting experience.
6. Strong analytical and problem-solving skills.
7. Good team player with excellent communication and interpersonal skills combined with self-assurance and confidence.
8. Self-starter, ability to work independently with minimal supervision.
9. A can-do attitude with positive outlook and able to work under pressure.
10. Ability to multi-task, take initiative and manage priorities.
11. Ability to strive in a fast-paced and results-oriented environment.
12. Willingness to work outside regular business hours as required.
13. Able to start work immediately or within short notice
