Competencies (Technical / Behavioral)
Role Specific Technical Skills
Production experience across the following:
- System administration – In-depth knowledge in Linux/Unix and good knowledge on Windows systems
- Good general understanding of global infrastructure, firewalls, networking, and considerations in these areas.
- Networks : Good understanding of network principals and practical knowledge of load balancing technologies, like F5 Big-IP is essential
- Monitoring – Experience in managing monitoring tools (such as ITRS Geneos)
- Automation – Experience to release and or server automation tools such as Ansible, BMC BladeLogic
- Knowledge of programming and scripting methodologies and demonstrable proficiency in writing code in one or more of the following languages; Python, Perl, Ruby, Java
- Data – Experience into Log indexing product such as Splunk and Elastic Search
- Application servers – Strong knowledge in configuring and supporting web technologies such as Tomcat, Apache, NGiNX, IIS
- Analytical skills - Ability to analyse data surrounding incidents to a fine level, investigate dependencies and evaluate possible areas for improvement, and actions with a view to automate resolution
Desirable IT Skills
- Ability to understand business requirements and translate them into technical solutions within the IV2 platform
- Containers – exposure to Docker, Rancher
- Test tools – practical experience of Load testing tool like Jmeter
- Databases – exposure to or skills in SQL Server, Oracle and NoSQL DBs
- Understanding of application lifecycle and Agile methodology
- Good tasks management, prioritisation, risk management
- Appreciation of production processes, including change and release management
- Good incident and problem management skills, with knowledge of ITIL beneficial
Personal Attributes
- Strong problem solving skills
- Has the ability to work autonomously
- Good interpersonal skills and team player
- Client focused
- Attention to detail
- Strong aptitude and interest in technology
- High energy level coupled with a desire to take on responsibility
- Able to multi-task
Specific Qualifications Required
Candidates must have a minimum of 5 years of experience in a similar role. He/she must be experienced in providing multi-disciplined technical support as part of a team, and have practical knowledge of performance and capacity management from an application, database and network perspective as well as strong aptitude for automation.
