Our esteemed client, a luxury hotel located at the heart of Singapore, is seeking passionat individuals to join their Guest Relations team.
If you have a passion for hospitality and customer service, we invite you to apply now, and we will arrange a session to share more about the role with you!
Resposibilities
- Handle incoming calls and provide professional assistance and information to guests
- Respond to guest inquiries, requests, and complaints in a timely and efficient manner
- Manages internal and external phone calls. Receives and transfers calls to respective extensions and rooms.
- Collaborate closely with other departments to coordinate special requests or arrangements for guests.
- Provide accurate and detailed information about the hotel facilities and services
- Assisting guests with new reservations after office hours
- Any other duties as may be assigned from time to time
Requirements
- Minimum qualification of Nitec in any field
- Flexibility to work shifts, including overnight shifts
- At least 1-2 years of relevant working experience in handling Call Centre Operations.
- Excellent interpersonal and communication skills
- Able to start work immediately or within short notice period.
We regret that only shortlisted candidates will be notified.
By sending us your personal data and/or resume, you are deemed to consent to AM Recruitment Pte Ltd or its agents to collect, use and disclose your personal data and/or resume for the purpose of processing and administrating this job application.
Registration No: R22106892 (Farahzilla Amirwejaya)
EA Licence No: 23C1821 (AM Recruitment Pte Ltd)
