1) Achieve operational goals and key performance indicators that are aligned to the organization's overall strategic objectives
2) Serve as the public relations front for the centre by planning, executing and maintaining an effective communication programme via the carious channels, eg; dialogues, briefings, internet, intranet static information, newsletters and handbooks to shape behavior of customers, service partners and employees.
3) Prepare and analyse statistical reports on a periodic basis
4) Analyse customers' feedback and recommend areas of improvement and solutions
5) Monitor service partners' performance and investigate late payments that are due to system problems to ensure timeliness and accuracy of payments
6) Coach, train, and develop employees to their fullest potential
7) Investigate any non-conformances to Service Level Agreement to faciliate corrective and preventive action
8) Review, streamline and implement solutions to enhance the operational efficiency and effectiveness
EXPERIENCE
Candidates with 1 year of experience with Accounts background or equivalent professional qualifications will have an advantage.
No experience is welcome
On the job training will be provided.
Please submit resumes to [email protected] with
- Position applying for
- Current remuneration
- Expected remuneration
- Notice period
John Goh Meng Chye
EA License No : 06C4642
EA Reg No : R1102621
We regret that only shortlisted candidates will be notified.
