Main Duties
As an expert of his/her team, he/she:
- assigns technical tasks and manages delegation for technical issues,
- animates the team to encourage collaboration and sharing of best practices,
- has a role in supporting technical skills development and provides training when required,
- supports new technologies and leverages them to provide consistency of service across streams,
- manages service improvements for all Network and Security services supported throughout the organization,
- documents, reviews, maintains and shares relevant technical information to the team
- provides technical direction, supports services both proactively and reactively to maintain the availability and reliability of system infrastructure in accordance to the SLA,
- implements and develops improvements based on LEAN best practices,
- focuses on automation and optimum use of the team to improve efficiency,
- drives and delivers root cause for any high severity issue,
- reviews technology changes to identify potential risks,
- is responsible for problem management and resolution
- Perform real-time analysis and trending of security systems
- Respond to user incident reports and evaluates the type and severity of security events.
- Identify recurring security issues and risks and develops mitigation plans and recommends process improvements.
- Interpret and apply security policies and procedures.
- Establish escalation processes for security incidents and develops contingency plans and disaster recovery procedures.
As an experienced professional in Network-Security Services, he/she:
- supports his/her team during diagnosis when technical issues rise in his/her scope of expertise,
- is aware of the global IT structure so that he/she anticipates interrelationships within the organization,
- engages with technical peer, Service managers, Architect and project teams on technology roadmap and projects,
- facilitates transformation projects and suggest future directions for new areas of improvement and change,
- guarantees the production readiness and license to operate of new projects and solutions
- is available and able to drive technically, any complex or high severity incidents that occur within the scope of their role,
- actively engages to understand new technologies and technology trends and reviews them with a view to incorporating them into CACIB operations,
- actively assists in identifying the most technical skilled candidates for open roles,
- technically coach and develop partner resources to improve quality and productivity,
- Define the technical skillset required to support CA-CIB technologies.
As the escalation point of contact for Clients, he/she:
- manages the daily relationship with Clients including planning, requests clarification, risks mitigation and service quality
The Specialist has a wide spectrum of responsibilities and actions. Person will be responsible for following (but not limited to) responsibilities in day-to-day work:
As the Specialist of the team, he/she:
- act as the last level of escalation for the team members
- own Incident, Problem and change management process for the team
- assigns technical tasks and manages delegation
- animates the team to encourage collaboration and sharing of practices
- participates to recruitment process for the team
As the Specialist of his/her scope of activity, he/she:
- is actively involved in incident management (fault investigation, resolution escalations of all monitoring alerts and user initiated problem calls/tickets) and request management
- Is the final technical approver for any changes into Data Security systems and is accountable for any technical changes in the environment from a RUN/BAU perspective
- Is involved in projects like End of Life, New Builds, migrations and technical upgrades of the solution managed by the team
- Participates in global Infra events (like Power down and DR Tests)
- ensures activity is performed in compliance with norms, standards, processes and procedures
- gathering required evidence using multiple forensic tools to investigate any data leak incident, conducting interrogation if required, case closure and reporting
- ensures documentation is up to date and relevant for use
- lead the continuous improvement initiatives
- responsible to drive and deliver root cause for any high severity issues
- Focus on automation and optimum use of the team to improve efficiency
- Maintain appropriate knowledge to ensure to be fully qualified to undertake the role.
- Complete all mandatory training as required to attain and maintain competence
- Comply with all applicable legal, regulatory and internal Compliance requirements, including, but not limited to, the Singapore Compliance manual and Compliance policies and procedures as issued from time to time; Financial Security requirements, including, but not limited to, the prevention of Financial Crime and Fraud including reporting obligations to the Money Laundering Reporting Officer.
At least a Bachelor’s degree in any of these faculties:
- Computer Science
- Information Technology
- Programming & Systems Analysis
- Science (Computer Studies)
Working Hours:
- Work schedule is mainly focused to support Asia and EMEA (Paris) time zone; however, may have to support during non-offce hours for critical incidents or escalation as per the assigned on-call support requirements;
- Rotational Shift schedule is followed;
- Work Hours: 2 PM – 11 PM SGT (with 1 week of General shift 9 AM – 6 PM SGT).
Qualifications and Profile
Functional
- 8 - 10 years of IT Security experience in administration and management of IT Security technologies primarily PKI – Venafi Renewals, Microsoft BitLocker Administration and management (MBAM), File and Folder encryption, Vulnerability Management, Symantec Endpoint Protection, Email Security, and other endpoint & data security solutions;
- Should be a bachelors/masters/engineering graduate or equivalent technical degree in Information Technology or Computer Science;
- Knowledge of different domains of IT Security;
- Working & hands-on experience in administering the IT Security Solutions;
- Must have experience in working in similar Production setup in Run (Operations) mode;
- Ability to apply risk based approach while working on assigned responsibilities;
- Experience in defining, implementing, and enforcing enterprise-level IT security policies for endpoint and data security solutions;
- Must have working experience in managing endpoint security solution for a Large enterprise level environment, working experience in financial organization is preferred;
- Excellent in analytical, communication and documentation skills;
- Ability to organize work and be able to priories work as per the needs of Production Operation’s needs;
- Must have strong understanding of ITIL processes and comfortable working in process oriented environment;
- Ability to work independently and as well as a part of team and is able to work under minimal supervision;
- Should have time management skills and able to manage work in fast moving environment;
- Knowledge of French language is preferred to liase with French-speaking clients
Technical
- Hands-on experience on MS PKI, MBAM, Other Encryption tools, Email Security and Vulnerability Management;
- Highly proficient in encryption tools and methodologies;
- Deployment, integration and administration experience of various components of MBAM, MS PKI, Email Security and any Vulnerabality Scanning too
- Must have experience in venafi, Symantec Endpoint protection, email security and vulnerability management tools
- Scripting knowledge (Phyton, Regular Expression, Powershell) is desirable;
- Strong people, project/task management and communication skills
- Experience in defining, implementing, and enforcing enterprise-level security policies and business processes
- Able to combine understanding of business needs and IT security requirements
- Good client interaction skills
- Knowledge & working experience in Information Security
- Professional certifications (or equivalent) in Enterprise Security - Symantec Certified Specialist: Administration of Symantec Endpoint Protection / MCSE / CISSP certification will be a Plus.
Interested applicants, please email your resume to Shaun Quek Yew Meng
Email: [email protected]
CEI Reg No: R1660732
EA Licence No: 99C4599
