Key Responsibilities:
- Manages all leisure markets, both of local and overseas accounts
- Be involved in the planning and setting of sales goals for each leisure target market
- Proactively identify, qualify, and solicit new business to achieve personal and hotel revenue goals by building network and relationships with higher-profile clientele to generate sales leads, optimizing potential revenue for the company
- Develop relationships within target market community to strengthen and expand customer base for sales opportunities
- Perform competitive analysis on competitor's strengths and weaknesses to implement sales projects to gain higher market shares
- Ensure sales activities focus on all facilities including Food and Beverage, Catering, Spa, inclusive of all experiences
- Prospect new leisure businesses through phone solicitation, on-site sales calls, conducing site-visits, trade and luxury travel shows etc.
- Develop an action plan that will address the accounts needs and demands and must be reviewed with the Director of Travel Industry Sales and Director of Sales & Marketing on a quarterly basis. This includes tactical plan of action and development of other key accounts
- Assist in achieving the annual operating budget to meet and exceed budget expectations. Ensure successful performance by increasing revenues, controlling expenses and providing a return on investment for the property owner and the hotel
- Schedule meetings with potential clients and coordinate business deals that seek to promote the hotel and its services
- Maintain an up to date knowledge of the hotel daily services, activities, promotion, and event. Effectively communicate and update all team members on any changes to ensure guests receive up-to-date information
- Represent the customer needs to the rest of the hotel, and constantly identify and communicate potential new revenue opportunities to the Director of Sales and Director of Sales & Marketing
- Develop strong community relations.
- Network in the local market, in the industry and professional organizations.
- Participate in tourism and entertainment networks.
- Ensure departmental participation in community service events to build teamwork and enhance community relationships
Requirement
- Degree Business/Sales & Marketing or equivalent
- Minimum 5 years of working experience within luxury hotels or similar industry
- Strong analytical skills to develop and review reports (including Revenue Management) and determine other opportunities and ways to increase business levels.
