Job Responsibilities:
- Develop and foster strong relationship with key account.
- Serve as the key liaison person between client and internal departments on request and issue resolution.
- Take ownership of key account’s new program implementation. Engage in initiative and project discussion. Lead and monitor implementation progress.
- Manage, monitor and control stockholding. Prepare stockholding and indent reports for monthly reviews.
- Support monthly KPI metrics and perform root cause analysis to improve metrics & performance, timely submission of internal and external reporting, as well as, present operational KPI.
- Manage Replenishment and inbound Inventory in line with the forecast or indent, commercial and stock holding requirements.
- Review materials forecast and execute Supply Plan, analyses Key Planning Parameters to achieve a balance between Inventory and Forecast.
- Analyse Forecast Variance and identify strategies to improve the Forecasting process to minimize the variance.
- Analyse the variance of demand and supply, pro-actively monitor the fulfillment gaps, drive investigation of root cause and recovery plan
- Establish appropriate safety stock level meeting required service levels.
- Drives continuous improvement initiatives to meet inventory goals
- Reviews slow moving items, block inventories according to Excess and Obsolescence Policy.
- Effectively use ERP system to manage high number of material SKUs.
- Review work processes and initiate process improvement plans.
Job Requirements:
- Degree in Business / Operations Mgmt / Supply Chain Mgmt / Industrial Engr or related discipline.
- Preferably 2 years relevant experience in key account management, logistics, warehousing, pharmaceutical or distribution industry.
- Strong analytical, problem-solving, communication and process mapping skills.
- Working knowledge of SAP system and proficient in Microsoft® Office tools and related software.
