About the Company
A leading global technology provider serving major customers worldwide in Digital Identity and Security domains, including Mobile Connectivity, IoT, Automotive, Banking, and Government products and solutions. The company is renowned for its innovative solutions and commitment to excellence, ensuring top-tier security and efficiency for its clients. Their Engineering Competence Centre is a well-established hub for research and development, delivering cutting-edge technology to various sectors.
About the Job
As an Application Support Analyst, you will play a pivotal role in managing the configuration and release processes for our systems and software products. You will oversee the configuration management lifecycle, ensure the integrity of system/software builds, and orchestrate the release process from development to production environments. This role requires strong technical expertise, attention to detail, and excellent communication skills to collaborate with cross-functional teams and deliver high-quality system/software releases while managing their configuration lifecycle.
About the Manager/Team
You will join a dynamic and collaborative team of professionals dedicated to maintaining high standards in configuration and release management. The team consists of experts in various engineering and quality assurance domains, working together to ensure smooth and efficient delivery of software releases. The manager leading this team values critical thinking, flexibility, and a proactive approach, fostering an environment where continuous improvement and excellence are prioritized.
Skills and Experience Required
Key Responsibilities:
Configuration Management:
- Develop and maintain configuration management plans and procedures.
- Establish and enforce configuration management standards and best practices.
- Manage configuration items and their relationships throughout the software development lifecycle.
- Implement tools and automation for configuration identification, control, and auditing.
Software Release Management:
- Plan, coordinate, and execute software releases across different environments (e.g., development, testing, staging, production).
- Define release strategies and deployment processes to ensure smooth and efficient delivery of software releases.
- Collaborate with development, QA, and operations teams to resolve release-related issues and ensure timely delivery.
- Monitor release activities and implement improvements to streamline release processes.
Version Control:
- Manage version control systems (e.g., Git, SVN) to track changes to system/software artifacts and facilitate collaboration among development teams.
- Implement branching and merging strategies to support parallel development efforts and release branching.
Change Management:
- Facilitate change control processes to assess the impact of proposed changes and ensure proper approval and documentation.
- Coordinate with stakeholders to communicate and manage change requests throughout the software development lifecycle.
Continuous Integration/Continuous Deployment (CI/CD):
- Plan and control strategy on CI/CD pipelines to automate build, test, and deployment processes.
- Monitor CI/CD pipelines for failures and performance issues, and implement remediation measures to improve configuration control as needed.
Quality Assurance:
- Collaborate with QA teams to ensure that configuration and system/software releases meet quality standards and functional requirements.
- Participate in release testing activities and provide support for troubleshooting and resolving issues.
Qualifications:
- Bachelor's degree in Computer Science, Engineering, or related field; Master's degree preferred.
- 5+ years of experience in configuration management and software release management roles.
- Strong understanding of system lifecycle and software development methodologies (e.g., Agile, DevOps).
- Proficiency in version control systems (e.g., Git, SVN) and CI/CD tools (e.g., Jenkins, Travis CI).
- Experience with scripting and automation using languages such as Python, Bash, or PowerShell.
- Excellent analytical and problem-solving skills, with a keen attention to detail.
- Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
- Certifications in configuration management (e.g., CMII) and release management (e.g., ITIL) are a plus.
To apply online please use the 'apply' function. (EA: 94C3609/ R1440037)
