Our Client is an established company.y in Singapore, who is seeking to recruit an IT Associate Director, (Enterprise Billing Systems).
IT Associate Director (Enterprise Billing Systems)
- Responsible for end-to-end IT services supporting Enterprise customers, partnering Enterprise Business units and has full accountability for Build & Run for Enterprise applications including architecture and design.
- Application support & operations (including usage, billing, bill formatting, payments, journaling)
- Enhancements delivery for Enterprise Charging & Billing applications
- Application support & operations for International traffic and carrier services applications
- Responsible for leading, directing and managing a team of solution designers, solution architects and support specialists supporting billing and carrier applications for the Enterprise Business.
- Required to determine and maintain the Enterprise IT architecture and roadmap, with the assistance of other Enterprise IT application pillars, to flex, adapt and keep our Enterprise systems aligned with the latest technologies to support the ever-changing landscape and climate of our Enterprise business.
- Leadership
- Develops, directs, coaches, mentors and aligns/reinforces team members with the mission, vision, values and goals
- Fosters commitment, team spirit, pride and trust
- Able to communicate and socialise agenda effectively with senior management
- Consulting
- Uses professional knowledge, experience and technical expertise to respond to questions and facilitate problem-solving
- Advises, influences, and guides internal stakeholder, customers and business partners
- Delivery
- Ensure system and applications are healthy, and enhancements / projects are delivered in accordance with IT standards
- Accountable for quality, on-time and on-budget delivery
- Relationship Management
- Strategic vendor management, business, IT and provider alignment, executive ownership
- Maintains and builds alliances with recognised experts and with decision makers
- Partners with a wide circle of contacts, often globally, involving them in generating mutually beneficial long-term opportunities and in negotiating for win-win outcomes
- Represents the organisation on strategic issues impacting multiple organisations, the community and the professional field
- Financials
- Design and implement controls and governance processes (financial, risk, issues, and change) to manage operations
- Maintain/maximise commercial advantages and minimise risks
- Change Enabler
- Identifies and acts on opportunities for continuous improvement
- Encourages prudent risk taking, exploration of alternative approaches and organisational learning
- Demonstrates personal commitment by “walking the talk”
- Mobilises others to support change through times of stress and uncertainty
- People Management & Team Development
- Develop and grow a high-performance culture
- Open and regular feedback on development plans with the team
- Performance of team
Skills for Success
- Tertiary education with Degree in Computer Science, IT, software or computer engineering fields or equivalent
- Technical and project management certification, e.g. PMP, ITIL, TOGAF
- Minimum 15 years of relevant IT experience with at least 10 years of application delivery and support experience of Enterprise applications
- Experience with billing systems would be advantageous
- Managed delivery teams of more than 50 staffs
- Strong experience in managing multiple business stakeholders and vendors.
- Strong commercial background
- Effective at communicating and influencing at senior management and executive level
- Strong understanding of industry standards
- Experience in delivery in a complex and high- pressure environment
- Strong customer focus with a commitment to delivery of quality services
- Strong financial and vendor management experience with successful track record of driving to an outcome
- Knowledge of Enterprise systems, technical and engineering concepts as well as business operations and processes.
- Ability to keep abreast of the new technologies with a view of implementing them to increase productivity and efficiency of the organisation.
- Demonstrable background in the design, implementation, measurement and tracking of operational key performance indicators
- Detailed understanding of the end-to-end software lifecycle, operational and support procedures and processes
- Proven track record of conceptual / strategic thinking ability
- Possess excellent communication, collaboration, presenting and influencing skills, particularly in liaison with internal & external service providers and senior leadership.
- Display leadership in action – self-directed and motivated; able to influence team to achieve project
- Willing to go the extra mile or take on additional scope where needed or situation is critical.
JJ Consulting Services
EA Licence No.: 12C6207
Applicants are invited to send in a MS Word resume to [email protected] stating position applying for/present/expected salaries and earliest available date.
We thank all applicants in advance and regret that only short listed candidates will be notified.
