DUTIES AND RESPONSIBILITIES
- Maintains the efficiency of the Guest Services/Information, Bell Service, Doorman.
- Checks on grooming standard of all Bell staff when they are on duty.
- Ensures that all guests approaching the Guest Services Desk are attended to immediately.
- Ensures a high standard of discipline and professionalism is maintained among the staff according to the desired expectations of the hotel.
- Maintains a good relationship between Management, staff and guests. Attends to their requests and enquiries.
- Assists with any requests from the guests as satisfactorily as possible.
- Keeps abreast of hotel information and current development in the hotel.
- Be fully competent to answer all enquiries on hotel grounds and facilities.
- Be aware of internal developments and provides facts to the guests.
- Ensures that all function notice boards are properly and correctly displayed.
- Ensures the cleanliness of the hotel lobby at all times.
- Maintains a control log sheet to record daily activities and forwards a copy to the Director of Rooms before 8.00 am.
- Records all official matters pertaining to guests e.g. delivery of items, parcels, email and correspondences to guest rooms and incidents involving guests.
- Endorses and indicates the time of each request made.
- Identifies potential vendor to provide services for the hotel and hotel guests e.g. Tour Operator/Limousine Service/Arrange Repair Services.
- Confirms on rates and services rendered based on contracts signed with vendors.
- Understands the hotel safety features and procedures in order to control emergency situations and provide assistance.
- Ensures that the hotel’s fire fighting team is well aware of the hotel’s fire safety procedures.
- Ensures that all incoming correspondence/emails and messages for hotel guests and staff are delivered promptly.
- Checks and dispatch all mails received to the guests and the respective departments concerned.
- Performs any other duties as may be assigned from time to time by the Management.
Requirements
- Professional Qualification in hospitality or any other relevant qualifications
- Able to work on a rostering shift basis
