Job Description:
- To ensure the service standard in the outlet is maintained at its highest level.
- To service customers and handle customers’ enquiries and complaints.
- To maintain a high standard of housekeeping and maintenance in the shop.
- To ensure the store fixtures are in good conditions.
- To be responsible for stock positioning and the monitoring of stock levels.
- To manage stock damage and discrepancies.
- Plan staff’s duty roster and assign duties to staff / deploy staff where necessary.
- Conduct weekly meetings and briefings.
- To assist managers in Sales Commission Report and Manager’s Report.
- To supervise sales staff and the day-to-day operations of the store.
- To coach and evaluate the performance of the sales staff.
- To ensure staff comply with the Company’s rules and regulations.
- To conduct / co-ordinate with the Merchandising department on regular product knowledge training to all sales staff.
- To conduct shop floor orientation and basic product knowledge training to new staff.
- Manage the shop in the absence of the Manager.
- To undertake ad-hoc duties as assigned by the Store Management.
Requirement:
- Minimum 1 year of relevant retail experience, preferably from hardware background.
- Good interpersonal and communication skills.
- Strong supervisory skills and ability to manage a team.
- Passionate about customer service and retail sector.
- Able to multi-task and work independently.
- Good working attitude and strong interpersonal skills.
- Required to work retail hours, weekends and public holidays.
