Location: Boon Lay (WEST)
1) Client Management:
- Identify key service areas and KPIs based on business contracts, and translate them into monthly KPI reports for operation meetings.
- Consolidate and understand the KPI matrix, identifying reasons for any failures to meet KPIs.
- Conduct monthly operations reviews or quarterly business reviews with key clients, covering operational statistics, open issues, progress, etc.
- Liaise with clients to understand their requirements and resolve daily issues.
- Maintain frequent engagement with clients to build effective and strong working relationships.
- Work with cross-functional departments to ensure clients' operational requirements are met.
2) Inventory Management:
- Coordinate closely with logistics (DC) to track incoming shipments.
- Ensure inventory levels meet contractual holding targets.
- Promptly review and address obsolescence to minimize non-working inventory.
- Collaborate with DC to monitor excess storage charges and inform affected clients.
- Provide timely instructions to the Material Management team for inventory transfers, write-offs, and blocking actions.
Attention to: Hailey
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Elitez Pte Ltd | EA Licence: 16C8004| Hailey YANG | Registration No: R1876431
