Working hours : Mon to Thurs, 8.00am - 5.30pm, Fri – 8.00am to 5.00pm
Location: Tuas or client site
Salary range : up to $4k
Position Overview:
We are seeking a skilled IT Executive to play a key role in IT automated storage and retrieval machine projects, customer warehouse integration, and providing advanced support.
Responsibilities:
IT Projects Implementation:
- Assist in software project implementation of warehouse automated storage and retrieval machine for customer, including supporting integration to customer ERP system, IT infrastructure and customers networks.
- Collaborate in setting up the machine, configuring software,
- Performing UAT/SIT, Software user Training for customer and internal staff, Software Go live support
- Document IT projects comprehensively, outlining processes, configurations, and outcomes.
- Conduct IT site visits to assess requirements, troubleshoot issues, and gather insights for improvement.
IT Service support:
- Provide remote helpdesk and onsite support services for customers, addressing their technical needs promptly and professionally.
- Be stationed onsite on scheduled days to offer hands-on IT software support and ensure customer satisfaction.
- Prepare detailed IT service reports for accurate tracking and analysis.
IT Tasks and Ad-hoc Duties:
- Undertake various IT-related tasks as required to support onsite customers effectively.
- Respond to IT ad-hoc duties assigned by the Supervisor, demonstrating adaptability and versatility.
Qualifications & Requirements:
- Minimum of a Diploma or higher in Computer Science, Information Technology, or equivalent field.
- Available to travel for support customer in Singapore & Malaysia
- A minimum of 3 years of hands-on experience in a similar position.
- Mandatory experience in software application support, with exposure to systems like inventory, warehouse management, ERP.
- Familiarity with basic IT infrastructure, server setup, and network troubleshooting.
- Proficiency in escalating technical and customer inquiries clearly to technical teams and superiors.
Quah Siying (Jeslyn) R1982418
The Supreme HR Advisory Pte Ltd 14C7279
