Key Responsibilities
Strategy
· New business enablement and solutions, partner to deliver strategic FM initiatives.
· Constantly seek opportunities to improve global consistency, work closely with the Hubs (GBS) and other regions to close gaps and standardise processes.
· Communicate with clients to solve immediate day to day issues with transactions as well as understand their longer terms needs to shape business decisions in Operations
· Build strong relationship with Hub teams (Fixed Income & OTC Derivs Ops) to facilitate efficient communications and speedy resolutions of issues:
· Identify and close knowledge gaps within the Hubs through hands on training
· Daily KPI monitoring vs SLA
Processes
· Own query remediation, trade life-cycling and other day-to-day processing, ensuring timely escalation, in order to minimise risk.
Drive continuous improvement and innovate:
· Partner with Technology to deliver transformation
· Work with FM to identify booking model improvements and drive efficiency
Risk Management
Operations representation for external/internal and regulator scheduled audits:
· Ensure Audit points are addressed within timelines
· Achieve regulatory compliance and future proof the Middle Office model through a strong understanding of current rules and anticipation of upcoming regulations
Governance
· Adherence to Ops Risk Framework standards of implementation and process management:
· Continuous review of procedures and booking model
Key stakeholders
· Trading and Sales
· COO
· Offshore Middle Office
· Compliance
Our Ideal Candidate
· University degree preferred
· 10 years of experience in Relationship Management
Role Specific Technical Competencies
· Operations Client Relationship Management
· Markets Operations
· People Management
· Stakeholder Engagement
· Process Analysis
· Market Advocacy
· Project management skills
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
· Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
· Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
· Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
· Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
· Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
· Flexible working options based around home and office locations, with flexible working patterns.
· Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
· A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
· Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment Assessments
Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers
