Responsibilities
- Provide professional, accurate and prompt response to participants or members of the public (MoP) on their enquiries, technical assistance via voice calls, emails, live chats, etc.
- Understand the needs of MoP and provide timely and accurate information/assistance.
- Coordinate and liaise with relevant stakeholders to ensure issues/queries are followed up and resolved.
- Enter details of all the interactions accurately in the designated interaction management system.
- Maintain good soft skills throughout their interactions with MoP.
- Follow up on cases that have been forwarded to POCs/external stake holders and ensure that resolution is being provided to MoP.
Working Hours:
Monday to Friday - 8am-5.30pm OR 8.30am-6.15pm
