JOB RESPONSIBILITIES
- Involving in both restaurant and salons operations is mandatory
- Manage day to day restaurant & salons operations, and ensure a positive outlet image
- Coordinating front and back of the house operations for smooth delivery of services
- Training / coaching of new and current staff on customer service best practices
- Managing staff training, schedules and work performance
- Organize and supervise shifts
- Respond promptly to customer complaints, suggest solutions to resolve complaints
- Ensure compliance with safety and sanitation regulations
- Control operations cost and identify measures to cut wastages
- Maintaining market awareness and developing new and innovative processes for more efficient restaurant operations
- Preparing of reports
- Analyze and forecast sales figures to maximize profits
JOB SPECIFICATIONS
- Bachelor Degree in Hospitality, Retail Management or related field
- Proven work experience as Restaurant Manager / Hospitality Manage
- Strong leadership skills
- Excellent communication skills
- Financial Management skills
- Customer service oriented
- Proven experience as Head of Operations or equivalent position in a fast moving company
- Possess strong knowledge of beauty and F&B industry 's legal rules and guidelines
- In depth knowledge of diverse business functions and principles (beauty lifestyle especially salon, logistics, supply chain, customer service, etc)
- Working knowledge of data analysis and performance / operation metrics
