Key Responsibilities
- Supporting general managers through recruiting, training, and conducting regular performance appraisals.
- Ensure quality performance by upholding company standards of excellence and service.
- Contribute formal and informal insights to Corporate for strategic business development, including participation in sales and marketing meetings.
- Oversee regional quality control and performance management, assuming full responsibility.
- Maintain and enhance mechanisms for the region's activities, including conducting surveys and measuring operations, processes, outcomes, and profitability. Disseminate feedback to relevant internal stakeholders.
Key Requirements
- A Bachelor's degree in business administration, management, or a related field is preferred.
- Possess strong customer service skills, particularly in dispute resolution and providing attentive care to customers.
- Demonstrates adaptability and resilience in dynamic environments.
- Experience in process management and managing relationships with customers and suppliers.
- Ability to consistently execute and deliver against business goals, driving profitability and contributing to revenue achievement.
