Introduction:
The primary duty of an IT assistant is to install, configure, and handle a computer network system in an organization. They must ensure the company’s computer network is functioning perfectly and is up to date. The job duties of an IT assistant include providing admin support to the staff, configure and handle computer and IT hardware, maintaining accurate documentation for company policies and procedures, preparing data spreadsheet, graph, and other documents, greeting customers on their request, stocking office supplies when necessary, and resolving customer issues promptly.
IT Assistant Job Summary:
The Singapore Association of the Visually Handicapped (SAVH) is looking to hire a successful candidate who is would be responsible for the installation, operation, and maintenance of the computer system and other technologies like the communication system. An IT Assistant duty will include configuring hardware and software, setting up peripherals such as printers and routers, repairing equipment, providing daily support for computer network users. The assistant may work as a help desk, answering calls and emails regarding computer networks or communication systems. They will be responsible in tracking inventory, developing contingency plans in case of network failure.
IT Assistant Responsibilities and Duties:
- Installing and configuring a new network
- Setting up peripherals to complement the computer network
- Maintaining and repairing networks, peripherals and helping colleagues troubleshoot the problem
- Helping staff by answering to emails and chats regarding technical issues
- Keeping a detailed record about network configuration, peripheral specification, problems, and solutions
- Initiating process improvement to answer users demand
- Perform routine PC maintenance
- Update work station for office staff
- Assist in software and hardware upgrades
- Provide technical assistance to staff when needed
- Order and stock office supplies when needed
- IT Inventory tracking
- Need to support other admin assistance
IT Assistant Skills and Qualification:
- Diploma or Bachelor degree in information system
- Must possess a minimum of 1 year of experience in IT
- Punctual, reliable and must have strong communication skill
- Attention to detail, prioritization skill, and time management
- Quick learner with a positive attitude
- Result-oriented who can tackle tough problems
- Computer network skills and peripheral skills
- Great technical knowledge about network and PC hardware
- Hands-on hardware troubleshooting experience
- Extensive equipment support experience
