Primary Responsibilities
- Meet guests and oversee the Front-of-House areas including Reception and Concierge
- Assist the Front Office Manager in ensuring the smooth operation of Front Office Management
- Coach and motivate team members to ensure high level of guest satisfaction
- Handle guest complaints and service recovery
- Work closely with other business units to fulfill and meet guest expectations
Requirements
- Preferably Diploma in Hospitality or its equivalent
- Minimum 4 years of experiences, preferably in a 5-star hotel
- Possess excellent communication, leadership and interpersonal skills
- Able to perform independently, as well as a good team player
- Able to perform shift work, including working on weekends and public holidays
