Job Description:
This position is responsible for managing the floor operation with the direction of the Area Manager on day-to-day business of the outlet. The Outlet Manager also manages outlet profit and loss performance as well.
· Direct prompt customer delivery within the established SOPs.
· Learn and be competent in both service and kitchen staff duties.
· Maintain critical standard: holding times, service speed and quality.
· Perform any ad-hoc duties as required by the manager.
· Enhance the leadership and performance excellence of the team members by training, motivating, assessing, and being a role model for all team members to provide customers with high quality of service.
· Requisitions of operating stock needs.
· Motivates team members to exceed customer expectations.
Job Requirements:
· Possess 1-3 years of relevant working experience preferably in F & B industry.
· Able to do shift work including weekends and public holidays.