Job Title: ADMIN/OPERATIONS EXECUTIVE(CLEANING)
Location: Singapore, in office
Summary:
We are seeking a highly capable Admin cum Operations Executive(CLEANING) to oversee all aspects of cleaning operations to maintain a clean, safe, and sanitary environment with expertise in residential and commercial cleaning industry. The ideal candidate will have a strong understanding of cleaning services industry, particularly in the context of residential, office and commercial cleaning market.
Responsibilities:
1. Administrative Support:
- Provide comprehensive administrative support to the cleaning operations team.
- Manage and maintain office supplies, equipment, and inventory.
- Handle correspondence, including emails, phone calls, and mail, ensuring timely responses and appropriate follow-up.
2. Scheduling and Coordination:
- Coordinate and schedule cleaning services for clients, ensuring timely and efficient service delivery.
- Maintain and update staff schedules, including shifts, leave, and overtime.
- Liaise with clients to confirm appointments and address any scheduling changes or issues.
3. Record Keeping and Documentation:
- Maintain accurate and organized records of cleaning activities, staff attendance, and client interactions.
- Prepare and manage documents, including contracts, invoices, and reports.
- Ensure compliance with company policies and procedures for documentation and record keeping.
4. Client Interaction:
- Serve as the first point of contact for clients, addressing inquiries and resolving issues promptly and professionally.
- Handle client complaints and feedback, ensuring proper resolution and improvement of services.
- Maintain strong client relationships through regular communication and follow-ups.
5. Staff Support:
- Assist with the recruitment, onboarding, and training of cleaning staff.
- Manage employee records, including personal information, certifications, and performance evaluations.
- Provide administrative support to staff, addressing any issues or concerns they may have.
6. Financial Administration:
- Assist with the preparation and management of budgets, invoices, and financial reports.
- Process payments and handle petty cash transactions.
- Monitor expenses and ensure cost-effective use of resources.
7. Health and Safety Compliance:
- Ensure compliance with health and safety regulations within the office and at client sites.
- Maintain records of safety inspections and training sessions.
- Assist in implementing and monitoring safety protocols and procedures.
8. Inventory Management:
- Manage inventory of cleaning supplies and equipment, ensuring adequate stock levels.
- Order supplies and coordinate with vendors for timely delivery.
- Maintain records of inventory usage and track costs.
9. Miscellaneous
- Performing any other tasks as instructed by the management.
- Assisting in special projects and tasks as required.
Qualifications:
· Education: Diploma or degree in business administration, management, or a related field (preferred but not always required).
· Experience: Previous experience in an administrative role, preferably within the cleaning or facilities management industry.
· Skills:
- Strong organizational and time management abilities.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and office management software.
- Attention to detail and accuracy in record keeping and documentation.
Competencies:
- Customer Focus: Dedicated to meeting the needs and expectations of clients.
- Problem-Solving: Capable of addressing and resolving administrative and client issues effectively.
- Adaptability: Flexible in responding to changing administrative and operational requirements.
- Team Player: Works well within a team environment and supports colleagues.
Certifications (Preferred but not mandatory):
- WSQ Office Skills Certification: Demonstrates proficiency in essential office and administrative skills.
- Customer Service Certification: Validates skills in managing client interactions and ensuring customer satisfaction.
Work Environment:
- Primarily office-based with occasional visits to client sites and operational areas.
- Standard office hours, with occasional requirements to work outside regular hours to meet operational needs.
To apply: submit resume directly to [email protected]
Foong Siew Hoon (CEI Registration No: R1108953)
Giant Recruitment Pte Ltd (EA Licence 22C0921)