Roles and Responsibilities
Inventory Management:
- Oversee inventory levels and ensure accurate record-keeping.
- Perform regular stock audits and physical inventory checks.
- Implement inventory control procedures to prevent losses and discrepancies.
Warehouse Operations:
- Manage daily warehouse activities, including receiving, storing, and dispatching goods.
- Ensure efficient use of warehouse space and layout planning.
- Supervise loading and unloading processes to maintain safety and efficiency.
Logistics Coordination:
- Coordinate with suppliers, transporters, and other stakeholders for timely delivery and receipt of goods.
- Handle documentation related to shipping, receiving, and inventory management.
Quality Control:
- Ensure all incoming and outgoing goods meet quality standards.
- Address and resolve any quality issues or discrepancies with HQ and customers.
System Management:
- Use warehouse management systems (WMS) and software for tracking inventory and managing operations.
- Maintain accurate records and generate reports on inventory status, shipments, and warehouse activities.
Compliance and Safety:
- Ensure compliance with health and safety regulations.
- Maintain a clean and organized warehouse environment to prevent accidents and injuries.
Customer Service:
- Address customer inquiries and resolve any issues related to order fulfilment.
- Ensure timely and accurate order processing to maintain customer satisfaction.
- Collaborate with the customer service team to handle returns, exchanges, and refunds efficiently.
Administrative Tasks:
- Prepare and submit sales reports and other required documentation.
- Prepare delivery order, invoices and ensure payment is received.
Key Skills and Competencies:
- Strong organizational and time management skills.
- Proficiency in warehouse management systems (WMS) and SAP.
- Good communication and interpersonal skills.
- Analytical and problem-solving capabilities.
- Ability to work under pressure and meet tight deadlines.
