Roles & Responsibilities
Maintain constant communication with managers, staff, and vendors to ensure proper operations of the company
Develop, implement, and maintain quality assurance protocols
Establish operational plans for the business function.
Facilitate innovation and lead managers to manage change.
Help with the innovation process within the organization.
Lead managers to develop organizational and governance strategies.
Manage compliance with food and beverage hygiene policies and procedures.
Increase the efficiency of existing processes and procedures to enhance the company’s internal capacity
Ensure that operational activities remain on time and within budget
Track staffing requirements, hiring new employees as needed
Oversee accounts payable and accounts receivable departments
Lead, motivate, and support a large team within a time-sensitive and demanding environment, including career development plans for direct reports and problem resolution
Manage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service
Partner with cross-functional teams to improve proprietary tools and systems
Work closely with legal and safety departments to ensure that activities remain compliant
Oversee materials and inventory
Conduct budget reviews and report cost plans to upper management
Requirements and skills
Proven work experience as Operations Manager or similar role
Knowledge of organizational effectiveness and operations management
Experience budgeting and forecasting
Familiarity with business and financial principles
Excellent communication skills
Leadership ability
Outstanding organisational skills
Diploma in Business, Operations Management or related field
